Government and Community Services

FEDERAL
Government of Canada
Information on Federal programs and services
Ph: 1∙800∙622∙6232
www.canada.gc.ca/directories-repertoires/infor-eng.html

Citizenship and Immigration Canada
Information on Federal programs and services
Permanent Resident Card Program
Ph: 1∙888∙242∙2100
www.cic.gc.ca/english/index.asp

Service Canada
General Information
Ph: 1∙800∙277∙9914
http://www.servicecanada.gc.ca/

Veterans Affairs
Pensions, allowances, health care
#232-816 Government St.
Ph: 1∙866∙522∙2122
http://www.vac-acc.gc.ca/general/

OmbudService for Life and Health Insurance (OLHI)
National independent complaint resolution service for Canadian life and health insurance consumers
Ph (English): 1-800-268-8099
Ph (French): 1-800-361-8071
www.olhi.ca

PROVINCIAL
Government of British Columbia - Main Index
A comprehensive list of online resources in BC
http://www.gov.bc.ca/main_index/

BC Human Rights Tribunal
Responsible for accepting, screening and adjudicating human rights complaints
Ph: 1∙888∙440∙8844
http://www.bchrt.bc.ca/

BC Ombudsperson
Receives inquiries / investigates complaints about practices and services of public agencies.
756 Fort St., Victoria
Ph: 250-387-5855
Toll Free in BC: 1-800-567-3247
http://www.ombudsman.bc.ca/

Health Insurance BC (Ministry of Health Services)
Medical Services Plan (MSP) and Fair Pharmacare
Ph:1-800-663-7100
Fax: 250-405-3595
http://www.health.gov.bc.ca/insurance/bcresidents.html

Ministry of Social Development
Income and Disability Assistance
Ph: 1∙866∙866∙0800 (press 3, press1)
www.eia.gov.bc.ca/bcea.htm

Insurance Corporation of BC (ICBC)
Driver licensing, vehicle registration, autoplan insurance.
Driver service Centre
#1-1150 McKenzie Ave
Ph: (250) 704∙4150

ICBC Victoria Claim Centre
425 Dunedin St.
Report a claim: 1∙800∙910∙4222
http://www.icbc.com/

Vital Statistics Agency (falls under Ministry of Health)
Birth, death and marriage certificates, name change, etc
Ph: (250) 952·2681

COMMUNITY
Volunteer Services Society
Services available to all ages, including; driving, companion visiting, etc
1445 Ocean View Rd
Ph: (250) 595∙8008
http://www.saanichvolunteers.org/

Volunteer Victoria
Volunteering opportunities
#306-320 View St
Ph: (250) 386∙2269
volvic@volunteervictoria.bc.ca
http://www.volunteervictoria.bc.ca/

Victoria Native Friendship Centre
Housing , health, and family services designed to enhance traditional values and cultures of Native peoples
231 Regina Ave., Victoria
Ph: 250-384-3211
http://www.vnfc.ca/

Inter-Cultural Association of Greater Victoria
Social Services & assistance to immigrants, promoting cultural diversity
930 Balmoral Rd.
Ph: (250) 388∙4728
http://www.icavictoria.org/

Victoria Immigrants and Refugee Centre
Settlement and integration assistance for immigrants, refugees, new Canadian citizens and visible minorities
637 Bay St., 3rd Floor
Mon-Fri: 9am - 5pm
Ph: (250) 361∙9433
http://www.vircs.bc.ca/

Better Business Bureau
Access to unbiased information on businesses
#220-1175 Cook St.
Ph: (250) 386∙6348
http://www.vi.bbb.org/

BC Society for the protection of Animals (SPCA)
Victoria Branch
3150 Napier Lane
Ph: (250) 388∙7722
http://www.spca.bc.ca/branches/victoria/

Wild Animal Rehabilitation Centre (Wild ARC)
Humane Care for orphaned, sick, injured, distressed wildlife
1020 Malloch Rd ∙ Metchosin, BC
Ph: (250) 478∙9453
http://www.wildarc.com/