Health

EMERGENCY
Victoria General Hospital
1 Hospital Way ∙ Victoria
Ph: (250) 727∙4212
http://www.viha.ca/locations

Royal Jubilee Hospital
1952 Bay Street ∙ Victoria
Ph: (250) 370∙8000
www.viha.ca/finding_care/facilities/royal_jubilee_hospital.htm

Red Cross
Disaster services, First Aid and Water Safety, Violence and Abuse Prevention
Ph: (250) 382·2043
http://www.redcross.ca

FEDERAL
Health Canada
Food and Drug advisories, warnings and recalls
www.hc-sc.gc.ca/ahc-asc/media/advisories-avis/index-eng.php

OmbudService for Life and Health Insurance (OLHI)
National independent complaint resolution service for Canadian life and health insurance consumers
Ph (English): 1-800-268-8099
Ph (French): 1-800-361-8071
www.olhi.ca

PROVINCIAL
Ministry of Health Services
1515 Blanshard St.
V8W-3C8
Ph: 250-952-1742
Toll Free in BC: 1-800-465-4911
http://www.gov.bc.ca/health/

Office of the Provincial Health Officer (Ministry of Health Living and Sport)
4th floor 1515 Blanshard St., Victoria
Ph: 250-952-1330
http://www.health.gov.bc.ca/pho/

Health Insurance BC (Ministry of Health Services)
Medical Services Plan (MSP) and Fair Pharmacare
Ph:1-800-663-7100
Fax: 250-405-3595
http://www.health.gov.bc.ca/insurance/bcresidents.html

Fair Pharmacare
http://www.healthservices.gov.bc.ca/pharme/plani/faq/planifaqindex.html

HealthLink BC
Consult with a nurse, pharmacist, or dietitian - -check symptoms, find resources and services
In BC call: 811
TTY: 711

Health Forms:
Latest version of Ministry of Health forms including MSP, Pharmacare, etc.
https://www.health.gov.bc.ca/exforms/

Medical Travel Assistance Program
Financial assistance for travel costs for non-emergency specialist services unavailable in resident community
Ph: (250) 952∙1587
http://www.health.gov.bc.ca/tapbc/

Office of the Assisted Living Registrar
For health and safety issues of assisted living residents in BC
#300-1275 West 6th Ave
Vancouver, BC V6H-1A6
Ph: 1-866-714-3378
http://www.health.gov.bc.ca/assisted/

Patient Care Quality Review
To make a complaint about the health care system
Review request forms may be submitted to the Patient Care Quality Review Board by mail, fax or email. If you are unable to submit a written review request or need help with translation, you may submit your complaint verbally by calling 1-866-952-2448.
Mail: Patient Care Quality Review Boards, PO Box 9643, Victoria, B.C. V8W 9P1
Fax: 250 952-2428
Email: contact@patientcarequalityreviewboard.ca
Phone: Toll Free: 1-866-952-2448
Web: http://www.patientcarequalityreviewboard.ca/

Toll Free Information Lines:
Alcohol and Drug Information and Referral Service
24 hr information and referral services for any kind of substance abuse issues
Ph: 1-800-663-1441

Health Link BC
Non-emergency health information and advise anywhere in BC.
Ph: 8-1-1

Mental Health Information Line
24 hr prerecorded info on mental health services across BC
Ph: 1-800-661-2121

Kelty Resource Centre
Information, referrals, education about mental health & addictions services for children, youth and families: also help for adults with eating disorders
Ph: 1-800-665-1822

REGIONAL
Vancouver Island Health Authority (VIHA)
Issues related to hospitals, clinics, centres, health units, detox/addiction services, assisted living facilities, etc.
http://www.viha.ca/

Aboriginal Health (VIHA)
Povides hospital, community, home care and public health services
Ph: (250) 370·8914
http://www.viha.ca/aboriginal_health/

Public Health Nurses (VIHA)
Public health clinics, infant and child immunizations.
Esquimalt (250) 519-5311
Peninsula (250) 544-2400
Saanich (250) 519-5100
Sooke (250) 642-5464
Victoria (250) 388-2200
West Shore (250) 519-3490
http://www.viha.ca/prevention_services/public_health_nursing.htm

Capital Health Region Laboratory Services
3491 Saanich Rd. Suite 201
Ph: 250-381-8057

College of Physicians & Surgeons BC
Find a family physician
Ph: 1-800-461-3008
https://www.cpsbc.ca/node/216

The Victoria Medical Society
Physicians accepting new patients.
190-2334 Trent St.
Ph: (250) 598∙6021
http://www.victoriamedicalsociety.org/gp-listings

Victoria Hospice Society
Royal Jubilee Hospital
24 Hour Hotline: (250) 370∙8172
1952 Bay St. ∙ 3rd floor ∙ Richmond Pavilion
www.victoriahospice.org

Capital Mental Health Association of Victoria
Supports for people with mental health issues.
http://www.miravictoria.ca/

COMMUNITY SERVICES
Beacon Community Services
Home and family support services
2723 Quadra St
Home Support: (250) 658∙6407
Children’s Programs and Counseling services: (250) 656∙0134
http://www.beaconcs.ca/

Canadian Blood Services
3449 Saanich Road
Ph: 1∙888∙236∙6283
http://www.bloodservices.ca/

Cool Aid Society
Affordable Dental Treatment for low income patients
469 Swift St.
Ph: (250) 383∙5957
http://www.coolaid.org/

SOCIETIES & ASSOCIATIONS
Aids Vancouver Island (AVI)
Information, support and advocacy for people infected / affected by HIV/AIDS, Hepatitis C, and other communicable diseases.
3rd Floor - 713 Johnson St
Ph: (250) 384∙2366
http://avi.org/

Alzheimer Resource Centre
Information and support services
2571A Quadra St.
Ph: (250) 382∙2052
http://www.alzheimerbc.org/

BC Cancer Agency
Requires doctor's referral
2410 Lee Ave, Victoria
Ph: (250) 519∙5500
http://www.bccancer.bc.ca/default.htm

BC Transplant Society- Organ Donation
Ph: (604) 877∙2240
Toll Free: 1∙800∙663∙6189
Register online: www.transplant.bc.ca/onlinereg/bcts.asp

BC Schizophrenia Society Victoria Branch
941 Kings Rd
Ph: (250) 384∙4225
http://www.bcss.org/

Fibromyalgia and Chronic Fatigue
Ph: (877) 437∙4673
http://www.fm-cfs.ca/

Multiple Sclerosis Society
South Vancouver Island Chapter
1004 North Park St
Ph: (250) 388∙6496
http://chapters.mssociety.ca/default.aspx?ChapterID=701&L=2

Peninsula Stroke Recovery
9300 Willingdon Rd
Ph: (250) 652∙3016
http://strokerecoverybc.ca/branch/saanich-branch/

The Prostate Centre
Suite 100-1900 Richmond Road
Ph: (250) 388-0214
http://www.theprostatecentre.org/

Victoria Brain Injury Society
830 Pembroke St. Units D & E
Ph: (250) 598∙9339
http://brainstreams.ca/resource/victoria-brain-injury-society

Victoria Epilepsy and Parkinson’s Centre
813 Darwin Ave (in Garth Homer Centre)
Ph: (250) 475∙6677
http://www.vepc.bc.ca/